Privacy Policy

Who we are

Pendula is a watch repair and restoration workshop based at 184 Beach Road, Pattaya, Bang Lamung, Chonburi 20150, Thailand. We operate this website at pendula.cyou to provide information about our services and to allow enquiries to be made by email or through the contact form. You can reach us at [email protected] or by telephone at +66 90 643 2718.

What information we collect

We collect personal information only when it is provided directly to us. This happens in two main ways:

• Contact form submissions: When you use the contact form on our website, we collect the name, email address and any other details you include in your message (such as a phone number or a description of your watch).
• Direct communication: If you contact us by email or telephone, we retain the information contained in that correspondence to allow us to respond and to keep a record of the enquiry.

We do not collect any special categories of personal data and we do not knowingly collect information from children under the age of 16.

How we use your information

Information you provide is used only for the following purposes:

• To respond to your enquiry or service request.
• To communicate with you about a watch currently in our care — providing status updates, asking clarifying questions or arranging collection.
• To maintain a record of work carried out, including any written notes or photographs associated with a service or restoration project.
• To improve our website and services based on general patterns of use (see Cookies section below).

We do not use your personal information for marketing communications and we do not share your data with third parties for commercial purposes.

Legal basis for processing

Where we process your personal data, we do so on the following grounds:

• Performance of a contract or pre-contractual steps: When you enquire about or book a service, processing your contact details is necessary to respond and carry out the work.
• Legitimate interests: We retain records of completed service work so that we and the watch owner have a clear history of what was done. This is a legitimate interest that does not override your privacy rights.
• Consent: Where you have given specific consent — for example, by accepting optional cookies — we process data on that basis. You may withdraw consent at any time.

How long we keep your information

Enquiry and correspondence records are kept for a reasonable period to allow follow-up and to resolve any questions that may arise after a service. Service documentation — the written notes and photographs associated with a completed job — is retained indefinitely unless you request otherwise, since many clients find this record useful years later.

If you would like us to delete your personal information, please contact us at [email protected] and we will do so unless we are required to retain it for legal or accounting reasons.

Sharing your information

We do not sell, rent or trade personal information. We do not share your details with any third party except in the following limited circumstances:

• If required to do so by law or a legitimate government authority.
• If we use a third-party email or website hosting service to operate our communications — in which case, those providers act as data processors bound by confidentiality obligations.

Cookies

Our website uses cookies — small text files placed on your device — to help the site function and to understand how it is used. You can read more in our Cookie Policy. You may accept or decline non-essential cookies using the banner shown when you first visit the site.

Your rights

You have the right to:

• Ask what personal information we hold about you and receive a copy of it.
• Ask us to correct inaccurate or incomplete information.
• Ask us to delete your personal information in certain circumstances.
• Object to or restrict processing in certain circumstances.
• Withdraw consent at any time where processing is based on consent.

To exercise any of these rights, please contact us at [email protected]. We will respond within a reasonable period.

Security

We take reasonable steps to protect personal information from loss, unauthorised access or disclosure. Our website is served over HTTPS. Information held in paper or digital form at the workshop is kept securely.

Links to other websites

Our website may contain links to other sites. We are not responsible for the privacy practices or content of those sites. We encourage you to read the privacy policies of any third-party sites you visit.

Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in how we operate or in applicable law. The date at the top of this page shows when it was last revised. Continued use of the website after changes are posted constitutes acceptance of the updated policy.

Contact

For any questions about this Privacy Policy or about how your personal data is handled, please contact us:

• Email: [email protected]
• Phone: +66 90 643 2718
• Address: 184 Beach Road, Pattaya, Bang Lamung, Chonburi 20150, Thailand